WHAT OUR GOAL IS
Our mission is to be the biggest New York Ecuadorian collective. We wish to build a community that enhances visibility of Ecuadorian artists, entrepreneurs, creators, influencers, athletes, students, storytellers, intellectuals, pretty much everyone! We wish to grow this community while providing everyone with the best quality streetwear.
FAQ
PLEASE READ THE FOLLOWING
Shipping & Handling
Orders are shipped via USPS Priority Mail. Standard shipping orders in the United States take 7-10 business days. We'll provide you with tracking info once your order has shipped. Be sure to include your email :)
- Please allow up to 2 weeks for your order to be fulfilled
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the manufacturer's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to the manufacturer's facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
IMPORTANT!!!
--- All items are made to order. For that reason, we do not accept returns or exchanges. However, if you receive a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at info@ecuaindahouse.com for further info.
**Please take a look at the sizing chart provided on each product's page to better help you with your selection**
Who can I contact
- Please email us at info@ecuaindahouse.com
- Feel free shoot us a DM through Instagram